TY  - BOOK
AU  - O'Shannessy, Vivienne,
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : a practical approach 
SN  - 9789810696153 (paperback)
SN  - 2
PY  - 2011///;©201146
CY  - Jurong, Singapore :;Jurong, Singapore
PB  - Pearson Education South Asia,;Pearson Education South Asia
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Textbooks.;Textbooks.;Employees;Training of
KW  - Hotel front desk personnel;Hospitality industry;Hospitality industry
KW  - Australia;Australia
KW  - sears;sears;sears0
N1  - Includes bibliographical references and index.;Reprint. Originally published: Frenchs Forest, N.S.W. : Pearson Education Australia, c2009; 5
N2  - A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards--Provided by publisher
ER  -