TY - BOOK AU - Brantley, Clarice Pennebaker. AU - Miller, Michele Goulet. ED - ED - ED - ED - SN - 9780324374766 (student ed.);0324374763 (student ed.);9780324543360 (annotated instructor's ed.);0324543360 (annotated instructor's ed.) SN - 2 PY - 2008///];copyright 2008.46 CY - Australia PB - Thomson/South-Western KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication systems;Data processing KW - Business communication;Business writing;Business KW - Handbooks, manuals, etc.;Handbooks, manuals, etc N1 - Includes bibliographical references and index; 5 ER -