Salvendy, Gavriel.  4  0   <br/><br/>
Introduction to service engineering /        6 
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Edited by Gavriel Salvendy and Waldemar Karwowski. 
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 - xii, 659 pages :  illustrations   25 cm.     
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<br/><br/>Includes bibliographical references and index. 
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<br/><br/><label>ISBN: </label>9780470382417;0470382414 (cloth)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Nat. Bib. No.: </label>GBA999286    bnb 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>15391061    Uk 
<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Computer networks;Service industries;Customer services;Service-oriented architecture (Computer science);Systems engineering.;Management science.    ----Management.;Information technology.;Information technology.----20--
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<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>TK5105.5  / .I685 20102 
<br/><br/><label>Dewey Class. No.: </label>658  / 222 
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