Introduction to service engineering - Salvendy, Gavriel. 4 0 16; 1938-;1953- Salvendy, Gavriel,;Karwowski, Waldemar; 5 (Hoboken, N.J. : Wiley, 2010)
Includes bibliographical references and index.
Keywords: 2 -- 0; 6; Management.;Information technology.;Information technology. -- Computer networks;Service industries;Customer services;Service-oriented architecture (Computer science);Systems engineering.;Management science. -- 20; 20; 2