TY  - BOOK
AU  - Salvendy, Gavriel.
AU  - Salvendy, Gavriel,;Karwowski, Waldemar,
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 9780470382417;0470382414 (cloth)
SN  - 2
PY  - 2010///;copyright 201046
CY  - Hoboken, N.J.
PB  - Wiley
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Management.;Information technology.;Information technology
KW  - Computer networks;Service industries;Customer services;Service-oriented architecture (Computer science);Systems engineering.;Management science
N1  - Includes bibliographical references and index; 5
ER  -