TY - BOOK AU - Zikmund, William G. AU - ED - ED - ED - ED - SN - 0030184320 (hardback) SN - 2 PY - 1997///;copyright 199746 CY - Fort Worth PB - Dryden KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Research.;Research KW - Management;Business N1 - Includes bibliographical references (p. 752-762) and index; 5 ER -