TY - BOOK AU - Pettinger, Richard. AU - ED - ED - ED - ED - SN - 1403913277 SN - 2 PY - 2004///46 CY - New York :;New York PB - Palgrave KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Strategic planning N1 - Includes bibliographical references (p. 505-506) and index; 5 ER -