TY - BOOK AU - Dinkin, Steven. AU - Filner, Barbara,;Maxwell, Lisa, ED - ED - ED - ED - TI - : a bold and proven approach to resolving workplace conflict SN - 9781439852989 (paperback : acid-free paper); SN - 2 PY - 2011///;copyright 2011.46 CY - New York PB - CRC Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Prevention.;Prevention KW - Conflict management.;Personnel management.;Interpersonal conflict;Conflict management;Personnel management;Interpersonal conflict KW - Case studies.;Case studies.;Case studies N1 - Includes index; 5 ER -