TY - BOOK AU - Adler, Ronald B. AU - Elmhorst, Jeanne Marquardt, ED - ED - ED - ED - TI - : principles and practices for business and the professions SN - 9780071265751 (paperback) SN - 2 PY - 2008///;copyright 200846 CY - Boston, MA PB - McGraw Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business communication.;Interpersonal communication N1 - Includes bibliographical references (p. 540-559) and index; 5 ER -