TY - BOOK AU - Hamilton, Cheryl. AU - ED - ED - ED - ED - TI - : a guide for business and the professions SN - 0495095842 (pbk.);9780495095842 (pbk.) SN - 2 PY - 2008///];copyright 2008.46 CY - Belmont, CA PB - Thomson/Wadsworth KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Communication in management N1 - Includes bibliographical references (p. 433-452) and indexes; 5 ER -