TY  - BOOK
AU  - Hollins, Bill.
AU  - Shinkins, Sadie.
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : design and implementation 
SN  - 9781412929530;9781412929523 (hbk.);1412929539 (pbk.);9781412929530 (pbk.)
SN  - 2
PY  - 2009///46
CY  - Los Angeles
PB  - Sage Publications
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Management
KW  - Service industries;Work design.;Product management
N1  - Includes bibliographical references (p. [289]-296) and index; 5
ER  -