TY - BOOK AU - Russell, Roberta S. AU - Taylor, Bernard W., ED - ED - ED - ED - SN - 9780470646236 (paperback) SN - 2 PY - 2011///;copyright 2011.46 CY - Singapore PB - John Wiley & Sons KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Production management.;Quality control N1 - Includes bibliographical references and index; 5 ER -