TY - BOOK AU - Dwyer, F. Robert AU - Tanner, John F. ED - ED - ED - ED - TI - : connecting strategy, relationships, and learning SN - 72865784 SN - 2 PY - 2006///];copyright 2006.46 CY - Boston, Mass. PB - McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Marketing N1 - Includes bibliographical references (p. 652-660) and index; 5 ER -