TY - BOOK AU - Ferrell, O. C. AU - Hartline, Michael D.;Lucas, George H. ED - ED - ED - ED - SN - 30321034 SN - 2 PY - 2002///;copyright 2002.46 CY - Australia PB - South-Western KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management.;Management KW - Marketing;Marketing KW - Case studies N1 - Previous ed. published under title; Includes bibliographical references and index; 5 ER -