TY - BOOK AU - Peter, J. Paul. AU - Donnelly, James H. ED - ED - ED - ED - TI - : knowledge and skills SN - 72552174 SN - 2 PY - 2004///;copyright 2004.46 CY - Boston, Mass. PB - McGraw-Hill KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management.;Management KW - Marketing;Marketing KW - Case studies N1 - Includes bibliographical references (p. 853-860) and index; 5 ER -