Gibson, Philip, 4 0 1955-

Cruise operations management : hospitality perspectives / 6 6 Philip Gibson. - 2nd ed. - - ix, 312 pages : illustrataions 24 cm. - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references and index.

Contemporary cruise operations -- Selling cruises and cruise products -- Maritime issues and legislation -- Cruise geography -- Planning the itinerary -- Working onboard -- Customer services -- Managing food and drink operations -- Managing facilities -- Health, safety and security -- Training and learning onboard -- Managing integrated operations -- Cruise management resources.

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9780415699532 (paperback : alk. paper)

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