Gibson, Philip, 4 0 1955-
Cruise operations management : hospitality perspectives / 6
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Philip Gibson.
- 2nd ed.
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- ix, 312 pages : illustrataions 24 cm.
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Includes bibliographical references and index.
Contemporary cruise operations -- Selling cruises and cruise products -- Maritime issues and legislation -- Cruise geography -- Planning the itinerary -- Working onboard -- Customer services -- Managing food and drink operations -- Managing facilities -- Health, safety and security -- Training and learning onboard -- Managing integrated operations -- Cruise management resources.
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9780415699532 (paperback : alk. paper)
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