TY - BOOK AU - Andres, Tomas D. AU - ED - ED - ED - ED - TI - : a manual SN - 9718967419 SN - 2 PY - 1996///46 CY - Quezon City, Philippines PB - Giraffe Books KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Total quality management KW - Philippines KW - sears0 N1 - A Giraffe book--Cover; 5 ER -