TY - BOOK AU - O'Dell, Carla S., AU - Grayson, C. Jackson;Essaides, Nilly, ED - ED - ED - ED - TI - : the transfer of internal knowledge and best practice SN - 0684844745 (hardcover) SN - 2 PY - 1998///.;copyright 1998.46 CY - New York PB - The Free Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Organizational learning.;Knowledge management.;Communication in organizations.;Benchmarking (Management) N1 - Includes bibliographical references and index; 5; Professional ER -