TY  - BOOK
AU  - Gatiss, Gordon F.
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : a total quality approach 
SN  - 0304337951 (paperback)
SN  - 2
PY  - 1996///46
CY  - London
PB  - Cassell, in association with the Institute for Supervision and Management
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Total quality management.;Management
KW  - sears;sears0
N1  - Includes bibliographical references; 5; Professional
ER  -