Quality wars : the triumphs and defeats of American business / 6
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Jeremy Main.
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At head of title: A Juran Institute report.
Includes bibliographical references and index.
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In-depth study chronicling the struggles of American industry to bring about large-scale improvements in quality management, including interviews with more than a dozen senior executives.
Adult.
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0029166845 (hardcover)
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Total quality management;Total quality management ------United States----Case studies.;Case studies.