TY  - BOOK
AU  - Main, Jeremy,
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : the triumphs and defeats of American business 
SN  - 0029166845 (hardcover)
SN  - 2
PY  - 1994///;copyright 1994.46
CY  - New York
PB  - The Free Press
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Total quality management;Total quality management
KW  - United States
KW  - sears0
KW  - Case studies.;Case studies
N1  - At head of title: A Juran Institute report; Includes bibliographical references and index; 5; Adult
N2  - In-depth study chronicling the struggles of American industry to bring about large-scale improvements in quality management, including interviews with more than a dozen senior executives
ER  -