Lovelock, Christopher H. 4 0

Services marketing : people, technology, strategy / 6 6 Christopher H. Lovelock. - Fourth edition, international edition. - - xvii, 717 pages : illustrations 24 cm - - - - - . - . - 0 . - . - 0 .



Includes bibliographical references and index.



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Professional.











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9814058920 (paperback)

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Professions;Service industries;Customer services;Marketing ----Marketing.;Marketing.;Marketing.;Management.------


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HF5415.122 / .L68 20012

658.8 L941s 2001 / 221

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