TY  - BOOK
AU  - Anderson, Kristin,
AU  - Zemke, Ron,
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 0814479707 (paperback)
SN  - 2
PY  - 1998///;copyright 1998.46
CY  - New York
PB  - AMACOM
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services
N1  - Includes bibliographical references; 5; Professional
ER  -