TY  - BOOK
AU  - Connellan, Thomas K.,
AU  - Zemke, Ron,
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 0814478247 (paperback)
SN  - 2
PY  - 1993///46
CY  - New York
PB  - Amacom
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services
N1  - Includes bibliographical references; 5; Professional
ER  -