Heskett, James L.  4  0   <br/><br/>
The service profit chain :  how leading companies link profit and growth to loyalty, satisfaction, and value /      6 
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James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger. 
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 - xvii, 301 pages :  illustrations   25 cm.     
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<br/><br/>Includes bibliographical references and index. 
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<br/><br/>   Professional.   
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<br/><br/><label>ISBN: </label>0684832569 (hardcover)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
<br/><br/><label>Subjects--Uniform Titles: </label><br/>  --20------
<br/><br/><label>Subjects--Chronological Terms: </label><br/> 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.;Consumer satisfaction.;Employee loyalty.;Industrial productivity.    --------20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .H47 19972 
<br/><br/><label>Dewey Class. No.: </label>658.812 H461s 1997  / 221 
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