TY  - BOOK
AU  - Heskett, James L.
AU  - Sasser, W. Earl,;Schlesinger, Leonard A.,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : how leading companies link profit and growth to loyalty, satisfaction, and value 
SN  - 0684832569 (hardcover)
SN  - 2
PY  - 1997///;copyright 1997.46
CY  - New York
PB  - The Free Press
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services.;Consumer satisfaction.;Employee loyalty.;Industrial productivity
N1  - Includes bibliographical references and index; 5; Professional
ER  -