Sewell, Carl. 4 0

Customers for life : how to turn that one-time buyer into a lifetime customer / 6 6 by Carl Sewell and Paul B. Brown ; foreword by Tom Peters ; afterword by Stanley Marcus. - First edition. - - xx, 175 pages : illustrations 25 cm. - - - - - . - . - 0 . - . - 0 .







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An approach to customer service to achieve a competitive advantage.

Adult.











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0671747959 (paperback)

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Customer service.;Automobile industry and trade;Automobile dealers;Automobile industry. ----Customer services--United States.;United States.----


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HF5415.5 / .S49 19902

658.812 Se89c 1990 / 220

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