TY  - BOOK
AU  - Pfeiffer, J. William.
AU  - Ballew, Arlette C.,
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 0883902141 (paperback)
SN  - 2
PY  - 1988///;copyright 1988.46
CY  - San Diego, California
PB  - University Associates, Inc.
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Training of
KW  - Employees;Role playing
N1  - Includes bibliographical references; 5; Professional
ER  -