TY - BOOK AU - Kaplan, Robert S. AU - Norton, David P., ED - ED - ED - ED - TI - : how balanced scorecard companies thrive in the new business environment SN - 1578512506 (hardcover) SN - 2 PY - 2001///;copyright 2001.46 CY - Boston, Massachusetts PB - Harvard Business School Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Strategic planning N1 - Includes bibliographical references and index; 5; Adult N2 - Robert Kaplan and David Norton share the results of ten years of research into more than two hundred companies who have implemented the Balanced Scorecard system, revealing how the scorecard can help companies create new performance management frameworks that focus on effective strategy ER -