TY - BOOK AU - Coombs, W. Timothy. AU - Holladay, Sherry J., ED - ED - ED - ED - TI - : managing influence SN - 9781405144087 (paperback) SN - 2 PY - 2010///46 CY - Chichester, West Sussex, UK PB - Wiley-Blackwell KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Public relations N1 - Includes bibliographical references and index; Introduction and overview -- Public relations contested and ethically challenged -- Public relations and transparency -- Public relations as strategic communication -- Public relations as activism -- Media relations : shaping the news -- Technological development and online public relations -- Social marketing -- Reputation management -- Issues management -- Risk communication -- Crisis communication -- Corporate social responsibility : a new driver for public relations -- Public relations goes international -- Conclusion : does society need public relations?; 5; Professional ER -