TY  - BOOK
AU  - Chang, Richard Y.
AU  - Kelly, P. Keith,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : a practical guide to achieving peak process performance 
SN  - 0749416556 (paperback)
SN  - 2
PY  - 1995///;copyright 199546
CY  - London
PB  - Kogan Page
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Benchmarking (Management)
N1  - 5; Professional
ER  -