TY - BOOK AU - Goetsch, David L. AU - Davis, Stanley, ED - ED - ED - ED - SN - 0131808869 (paperback) SN - 2 PY - 1995///;copyright 1995.46 CY - Englewood Cliffs, New Jersey PB - Prentice Hall International, Inc. KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Total quality management N1 - Includes index; 5; Professional ER -