TY  - BOOK
AU  - Griffiths, David N.,
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
SN  - 0873892224 (paperback)
SN  - 2
PY  - 1994///.;copyright 1994.46
CY  - Milwaukee, Wisconsin
PB  - ASQC Quality Press
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Total quality management.;Leadership.;Customer services
N1  - Includes bibliographical references and index; 5; Professional
ER  -