TY - BOOK AU - Hoffher, Glen D. AU - Moran, John W.,;Nadler, Gerald, ED - ED - ED - ED - SN - 0130908207 (hardcover) SN - 2 PY - 1994///46 CY - Englewood Cliffs, New Jersey PB - PTR Prentice Hall KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Total quality management.;Strategic planning KW - sears;sears0 N1 - Includes bibliographical references and index; 5; Professional ER -