Kessler, Sheila.  4  0   <br/><br/>
Total quality service :  a simplified approach to using the Baldrige Award criteria /      6 
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Sheila Kessler. 
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 - vii, 161 pages :  illustrations   23 cm.     
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<br/><br/>Includes bibliographical references and index. 
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<br/><br/>   Professional.   
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<br/><br/><label>ISBN: </label>0873893360 (hardbound)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management;Malcolm Baldrige National Quality Award.    ------United States.--20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
<br/><br/><label>Index Terms--Genre/Form: </label><br/>----2
<br/><br/><label>LC Class. No.: </label>HD62.15  / .K47 19952 
<br/><br/><label>Dewey Class. No.: </label>658.812 K485t 1995  / 220 
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