Total quality service : a simplified approach to using the Baldrige Award criteria - Kessler, Sheila. 4 0 16; 5 (Milwaukee, Wisconsin : ASQC Quality Press, 1995)
Includes bibliographical references and index.
Professional.
Keywords: 2 -- 0; 6; Total quality management;Malcolm Baldrige National Quality Award. -- United States. -- 20; 20; 2