TY - BOOK AU - Lindsay, William M. AU - Petrick, Joseph A., ED - ED - ED - ED - SN - 1884015220 (hardcover) SN - 2 PY - 1997///46 CY - Delray Beach, Florida PB - St. Lucie Press KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Total quality management.;Strategic planning.;Organizational change KW - sears;sears;sears0 N1 - Includes index; 5; Professional ER -