TY - BOOK AU - Schmidt, Warren H. AU - Finnigan, Jerome P., ED - ED - ED - ED - TI - : a practical guide for managing in a total quality organization SN - 1555425593 (hardcover) SN - 2 PY - 1993///;copyright 1993.46 CY - San Fransisco, California PB - Jossey-Bass Publishers KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Total quality management N1 - Includes bibliographical references and index; 5; Adult N2 - Provides managers with information on total quality management, identifies where improvement is needed, and how to create a plan of action ER -