TY - BOOK AU - Chaney, Lillian H. AU - Martin, Jeanette S., ED - ED - ED - ED - SN - 9780132127905 (paperback) SN - 2 PY - 2011///.;copyright 2011.46 CY - Upper Saddle River, New Jersey PB - Pearson Prentice Hall KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business etiquette.;Business communication.;Intercultural communication.;Corporate culture N1 - Includes index; 5; Professional ER -