TY - BOOK AU - Cook, Roy A. AU - Cook, Gwen, ED - ED - ED - ED - SN - 9780137075041 (paperback) SN - 2 PY - 2011///.;copyright 2011.46 CY - Boston PB - Prentice Hall KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business etiquette N1 - Includes bibliographical references and index; Understanding the rules of etiquett -- Creating a powerful first impression -- Maintaining business relationships -- Communication etiquette -- Basic digital etiquette -- Basic business dining etiquette -- Special dining events -- Successful meetings -- Cross-cultural etiquette; 5; Professional ER -