TY - BOOK AU - Iacobucci, Dawn. AU - ED - ED - ED - ED - SN - 9780538481342 (paperback) SN - 2 PY - 2012///;copyright 2012.46 CY - Mason, OH PB - South-Western, Cengage Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Management KW - Marketing N1 - Includes index; 5 ER -