Chang, Richard Y.  4  0   <br/><br/>
Satisfying internal customers first :  a practical guide to improving internal and external customer satisfaction /      6 
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Richard Y. Chang, P. Keith Kelly. 
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 - vii, 104 pages :  illustrations   26 cm.     
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 - Quality improvement series;A practical guidebook     .
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 - Quality improvement series.;A practical guidebook.  0       .
<br/><br/>   First published in 1994 by Richard Chang Associates, Inc., USA. 
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<br/><br/>   Professional.   
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<br/><br/><label>ISBN: </label>074941653x (paperback)   
<br/><br/><label>ISSN: </label>2 
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<br/><br/><label>Nat. Bib. No.: </label> 2 
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<br/><br/><label>Subjects--Personal Names: </label><br/>     2     --0------
<br/><br/><label>Subjects--Corporate Names: </label><br/>     6 --0-- 2 --------
<br/><br/><label>Subjects--Meeting Names: </label><br/><br/> 0    2 --
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<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.;Consumer satisfaction.;Job satisfaction.;Personnel management.    --------20--
<br/><br/><label>Subjects--Geographic Terms: </label><br/>--------20--
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<br/><br/><label>LC Class. No.: </label>HF5415.5  / .C45 19942 
<br/><br/><label>Dewey Class. No.: </label>658.812 C362s 1995  / 220 
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