Satisfying internal customers first : a practical guide to improving internal and external customer satisfaction - Chang, Richard Y. 4 0 16; Kelly, P. Keith; 5 (London : Kogan Page, 1994)
First published in 1994 by Richard Chang Associates, Inc., USA.
Professional.
Keywords: 2 -- 0; 6; Customer services.;Consumer satisfaction.;Job satisfaction.;Personnel management. -- 20; 20; 2