TY  - BOOK
AU  - Chang, Richard Y.
AU  - Kelly, P. Keith,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : a practical guide to improving internal and external customer satisfaction 
SN  - 074941653x (paperback)
SN  - 2
PY  - 1995///46
CY  - London
PB  - Kogan Page
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services.;Consumer satisfaction.;Job satisfaction.;Personnel management
N1  - First published in 1994 by Richard Chang Associates, Inc., USA; 5; Professional
ER  -