TY  - BOOK
AU  - Schmidt, Waldemar.
AU  - Weering, Els van,;Adler, Gordon,
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : lessons from service leaders 
SN  - 0470848235 (hardcover)
SN  - 2
PY  - 2003///46
CY  - Chichester, West Sussex, England
PB  - John Wiley & Sons, Ltd.
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer services.;Customer services
KW  - Case studies
N1  - Includes index; 5; Professional
ER  -