TY  - BOOK
AU  - Duchessi, Peter,
AU  - 
ED  - 
ED  - 
ED  - 
ED  - 
TI  - : the art and the science 
SN  - 8179920380 (hardcover)
SN  - 2
PY  - 2002///46
CY  - Mumbai, India
PB  - Jaico Publishing House
KW  - 
KW  - 2
KW  - 0
KW  - 6
KW  - 20
KW  - Customer loyalty.;Customer relations
N1  - Published in arrangement with : Purdue University Press, West Lafayette, Indiana; Includes bibliographical references and index; 5; Professional
ER  -