TY - BOOK AU - Hoxie, Mark. AU - ED - ED - ED - ED - SN - 9781435458284 (paperback) SN - 2 PY - 2012///;copyright 2012.46 CY - Australia PB - Course Technology/Cengage Learning KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Selling N1 - Includes index; 5; Professional ER -