TY - BOOK AU - Robbins, Stephen P., AU - Hunsaker, Phillip L., ED - ED - ED - ED - TI - : tips for managing people at work SN - 9780132778435 (paperback) SN - 2 PY - 2012///46 CY - Upper Saddle River, N.J. PB - Pearson KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Supervision of employees.;Interpersonal communication N1 - Includes index; Self-awareness -- Skills : an introduction -- Self-awareness : a point of departure -- Self-management : clarifying values, setting goals, and planning -- Applying emotional intelligence -- Communicating -- Sending interpersonal messages -- Listening and reading nonverbal messages -- Providing feedback -- Communicating across cultures; 5; Professional ER -