TY - BOOK AU - Kuga, Lillian A. AU - ED - ED - ED - ED - TI - : a practical guide to successful workplace communication techniques SN - 1883553695 (paperback) SN - 2 PY - 1996///;copyright 1996.46 CY - Irvine, California PB - Richard Chang Associates, Inc. KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Diversity in the workplace.;Communication in organizations.;Personnel management N1 - 5; Professional ER -