TY - BOOK AU - Dwyer, Judith. AU - ED - ED - ED - ED - TI - : strategies and skills SN - 1741032172 (paperback) SN - 2 PY - 2005///46 CY - Australia PB - Pearson / Prentice Hall KW - KW - 2 KW - 0 KW - 6 KW - 20 KW - Business communication N1 - Includes bibliographical references and index; 5; Professional ER -